FAQ
Frequently asked questions about delivery from China
Answers to common questions about purchasing and delivery from China: timeframes, cost, payment, customs, insurance and documents.
Frequently asked questions
How long does delivery from China take?+
It depends on the route: air — from 5–14 days, road — from 12–25, rail — 22–30, sea — 35–50. We’ll give you an exact timeline when we quote.
What delivery methods are there, and how do I choose?+
Air, road, rail and sea. Air — urgent/high-value, road — balance of price and speed, rail and sea — large shipments. We’ll help you choose.
What’s the minimum shipment?+
Air — from 0.3 kg, road — from 5 kg. We combine small orders into a consolidated shipment.
How is weight calculated?+
The greater of the two: actual and volumetric (for light, bulky items). Volumetric weight is based on dimensions (L×W×H) — the divisor depends on the delivery method and we’ll state it when we quote.
How does payment work?+
We fix the price in the contract before dispatch. Deferred payment is available for cargo — pay on receipt or before dispatch. For businesses — bank transfer.
What can’t be shipped?+
Weapons, drugs, explosives and poisons are prohibited. Lithium batteries, liquids, food and medicines — subject to approval. See the full list on the “What you can and can’t ship” page.
Is the cargo insured? What about compensation?+
Insurance costs from 1% of the cargo value. For loss or damage we compensate up to 100% of value (coverage limit — up to $100 per 1 kg), with cross-checking against the photo report.
How do I track my cargo?+
After receiving the goods at our Foshan warehouse, we send photos and keep you updated on each stage. We stay in touch on Telegram.
Do you work with individuals and businesses?+
Yes. For individuals — full-service purchasing and delivery; for businesses — contract, bank transfer, quality control, OEM and fulfillment.
How do I start an order?+
Send a request on the site or message us on Telegram: product link/description + country. We’ll quote the cost and timeline.
Didn’t find an answer?
Ask your manager on Telegram — we will advise on your case.
Send the link — we’ll reply within 2 hours
We’ll quote the cost of delivery from China and recommend the best route
Have a question?
Message us — we’ll answer, advise on delivery and help you place an order in your account. We reply within 2 hours.
Sales team: sales@cargo-w69.com
Prefer a messenger?
Message us on Telegram — send the product link and country, and we’ll quote the cost and timeline.
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