Guarantees and cargo insurance
Every batch is insured, the price is fixed in the contract, and we photograph the goods before dispatch. If something goes wrong, we have a clear compensation procedure.
Guarantees and compensation
Every shipment is insured, the price is fixed in the contract, and we photograph the goods before dispatch. If something goes wrong, we have a clear compensation process.
Cargo insurance
Cost — from 1% of the cargo value. For loss or damage we compensate up to 100% of value (coverage limit — up to $100 per 1 kg).
Photo inspection before dispatch
When we receive goods from your supplier at our Foshan warehouse, we photograph every item. You see exactly what ships and in what condition.
Price fixed in the contract
We lock the cost of the goods and delivery in the contract before dispatch — the final amount won’t change after the fact.
Deferred payment for cargo
Pay on receipt of the goods, or before dispatch from the warehouse in the city nearest to your delivery point.
Verification before consolidation
We check the actual goods against your order: model, quantity and configuration. We catch mismatches and defects before dispatch.
Compensation when problems arise
In the event of loss, damage or a mismatch, we compensate up to 100% of the cargo value (coverage limit — up to $100 per 1 kg).
If a problem arises — what to do
- 1
Notify us as soon as possible after receipt
Ideally the same day or the next — contact your manager on Telegram or by email.
- 2
Attach supporting evidence
Photos/video of the packaging and goods, your request number, and a description of the problem.
- 3
We cross-check against the dispatch photo report
And document the discrepancy.
- 4
We reach a compensation decision
We review your request promptly and keep you informed — compensation, replacement or reshipment.
- 5
Payout / settlement
We agree the form and timing of compensation — confirmed when your order is set up.
Deferred payment for cargo: you can pay on receipt or before dispatch from the warehouse nearest to your delivery point.
Questions about our guarantees?
Ask your manager — we will explain insurance, pay on delivery and compensation.
Send the link — we’ll reply within 2 hours
We’ll quote the cost of delivery from China and recommend the best route
Have a question?
Message us — we’ll answer, advise on delivery and help you place an order in your account. We reply within 2 hours.
Sales team: sales@cargo-w69.com
Prefer a messenger?
Message us on Telegram — send the product link and country, and we’ll quote the cost and timeline.